Finding the Ethiopian Airlines Nairobi Office telephone number quickly can make your travel plans smoother than ever. Whether you’re booking a ticket, confirming a flight, or tracking cargo, knowing who to call is crucial.
But here’s something even better — working with Elisa Travel Agency (ETA), Kenya’s most trusted flight booking partner. ETA not only helps you connect with Ethiopian Airlines faster, but also provides exclusive deals, personalized service, and 24-hour support that the official office doesn’t always offer.
Let’s explore everything you need to know about Ethiopian Airlines’ Nairobi contact options — and how ETA can transform your flying experience.
1. Introduction to Ethiopian Airlines Nairobi Office
Ethiopian Airlines, Africa’s most successful and award-winning carrier, connects Nairobi to over 125 destinations across the world. Its Nairobi office plays a critical role in passenger and cargo operations, offering support for bookings, rebooking, ticket changes, and ShebaMiles inquiries.
From Nairobi, Ethiopian Airlines operates daily flights to Addis Ababa, providing easy connections to Asia, Europe, and North America. Whether you’re flying for business, leisure, or shipping goods, the Nairobi office remains your first contact point.
2. Ethiopian Airlines Nairobi Office Telephone Number and Contact Info
If you need to reach Ethiopian Airlines Nairobi Office, here’s the most accurate contact information available:
📞 Telephone Number: +254-709-957000
📍 Address: 5th Ngong Avenue Office Suites, 3rd Floor, Upper Hill, Nairobi, Kenya
✉️ Email: nairobi@ethiopianairlines.com
🌐 Official Website: www.ethiopianairlines.com
🕘 Working Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
💡 Pro Tip: For after-hours service, Elisa Travel Agency (ETA) provides 24/7 flight booking and assistance through phone or WhatsApp.
3. Elisa Travel Agency (ETA) – Official Partner and Booking Agent
Elisa Travel Agency (ETA) is a highly recommended Ethiopian Airlines booking agent in Kenya, offering quick, reliable, and affordable flight booking assistance.
With professional staff and years of experience in air travel management, ETA ensures passengers get seamless service from booking to boarding.
✈️ ETA Services Include:
Ethiopian Airlines ticket booking
Flight changes and reissues
Cargo shipping and documentation
Hotel and airport transfer bookings
Group and business travel management
📞 Contact ETA: +254-XXX-XXX-XXX
✉️ Email: info@elisatravelagency.co.ke
🌐 Visit Elisa Travel Agency Kenya
4. Why Call ETA Instead of the Airline Directly
Here’s why thousands of travelers in Kenya prefer calling ETA over the Ethiopian Airlines Nairobi Office:
✅ Instant Response: No long queues or delayed calls. ETA answers immediately.
✅ Exclusive Discounts: ETA negotiates lower fares unavailable on the airline website.
✅ Flexible Payment: Pay via M-Pesa, card, or bank transfer.
✅ 24-Hour Support: Even when the airline office is closed.
✅ Personalized Help: ETA agents provide tailored advice for flights, visas, and connections.
In short, ETA saves you time, stress, and money.
5. Ethiopian Airlines Nairobi Flight Schedules
Ethiopian Airlines operates multiple daily flights from Nairobi’s Jomo Kenyatta International Airport (NBO) to Addis Ababa Bole International Airport (ADD).
| Flight No. | Route | Departure Time (NBO) | Arrival Time (ADD) | Frequency |
|---|---|---|---|---|
| ET 319 | NBO → ADD | 09:15 AM | 11:15 AM | Daily |
| ET 305 | NBO → ADD | 05:00 PM | 07:00 PM | Daily |
| ET 308 | NBO → ADD | 10:45 PM | 12:45 AM (+1) | Daily |
(Schedules subject to change — always confirm with ETA before booking.)
6. Ethiopian Airlines Cargo Office and Services in Nairobi
Ethiopian Cargo, Africa’s largest air freight carrier, runs a dedicated cargo facility in Nairobi, handling everything from fresh produce to electronics.
🚚 Cargo Services Include:
Perishable goods (flowers, fruits, vegetables)
Pharmaceuticals and medical supplies
Industrial and electronic goods
Live animals and express shipments
ETA simplifies cargo bookings with tracking assistance, competitive pricing, and customs support.
7. Nairobi to Addis Ababa – Top Ethiopian Airlines Route
The Nairobi–Addis Ababa route is one of Ethiopian Airlines’ busiest in Africa.
Flight duration: Approximately 2 hours
Average fare: From Ksh 35,000 return
Aircraft type: Boeing 737 or Airbus A350
Booking through ETA can get you discounted round-trip fares, upgrades, or flexible ticketing options.
8. Ethiopian Airlines Customer Care and Support
If you need customer support, both Ethiopian Airlines Nairobi Office and ETA are available to help.
Common inquiries include:
Flight cancellations or delays
Ticket changes and refunds
Lost baggage assistance
Loyalty program issues
ETA’s team ensures faster resolution compared to standard airline queues.
9. Step-by-Step Guide to Booking Flights via ETA
Booking Ethiopian Airlines flights through Elisa Travel Agency takes just a few minutes:
Contact ETA via phone, email, or WhatsApp.
Share your preferred dates and destination.
Get live flight options with prices.
Choose your preferred fare.
Pay securely via M-Pesa or card.
Receive your ticket instantly via email or WhatsApp.
It’s that simple!
10. Ethiopian Airlines Travel Requirements
Before flying with Ethiopian Airlines, make sure you have all the required documents:
Valid passport (minimum 6 months validity)
Visa (if required by destination)
Yellow fever certificate
Return or onward ticket
ETA provides guidance for all visa and health documentation.
11. How to Find Cheap Ethiopian Airlines Flights
To get cheap Ethiopian Airlines tickets from Nairobi, ETA suggests:
Book Early: Prices rise closer to departure.
Travel Midweek: Tuesdays and Wednesdays are cheapest.
Subscribe to ETA Deals: Get alerts for discounted flights.
Use Flexible Dates: Adjusting by a day can save big.
ETA’s agents can help monitor fares and grab the best deals fast.
12. Ethiopian Airlines Fleet and Reputation
Ethiopian Airlines operates one of the youngest and most efficient fleets in Africa, including:
Boeing 787 Dreamliner
Airbus A350-900
Boeing 737 MAX and 777 Freighters
Its safety record and global reliability have earned it international awards and recognition.
13. Frequently Asked Questions (FAQs)
Q1: What’s the Ethiopian Airlines Nairobi Office telephone number?
A: +254-709-957000
Q2: Where is the office located?
A: 5th Ngong Avenue Office Suites, Upper Hill, Nairobi.
Q3: Who can I call after hours for flight help?
A: Elisa Travel Agency (ETA) – open 24/7 for bookings and emergencies.
Q4: How do I contact ETA?
A: Call or WhatsApp +254-XXX-XXX-XXX or email info@elisatravelagency.co.ke
Q5: Does ETA handle cargo bookings?
A: Yes, ETA assists with Ethiopian Cargo and customs processing.
Q6: What payment options does ETA accept?
A: M-Pesa, card, and direct bank transfer.
14. Conclusion – Contact ETA for Hassle-Free Booking
In conclusion, the Ethiopian Airlines Nairobi Office telephone number (+254-709-957000) remains the direct contact for passengers, but if you want faster responses, cheaper fares, and round-the-clock service, choose Elisa Travel Agency (ETA).
With ETA, you enjoy professional assistance, flexible payment methods, and smooth travel planning — anytime, anywhere.
📞 Contact ETA Today:
Phone: +254-XXX-XXX-XXX
Email: info@elisatravelagency.co.ke
