If you’re flying with Ethiopian Airlines from Kenya, knowing the Ethiopian Airlines Nairobi number is essential. Whether you need to change a flight, check baggage policies, or confirm your booking, this number connects you directly with the airline’s Nairobi office.
In this comprehensive guide, we’ll show you everything you need to know about Ethiopian Airlines’ Nairobi contact details, office location, and the best ways to get quick customer service — plus why Elisa Travel Agency (ETA) is Kenya’s most trusted partner for booking Ethiopian Airlines flights.
Introduction to Ethiopian Airlines Nairobi Office
Ethiopian Airlines, Africa’s most awarded airline and a member of Star Alliance, maintains a full-service office in Nairobi to cater to travelers in Kenya. The Nairobi branch handles reservations, refunds, ticketing, and all customer support services.
This office serves as the main contact hub for travelers flying between Nairobi and Addis Ababa, as well as those connecting to destinations in Europe, the Middle East, and North America.
Ethiopian Airlines Nairobi Number and Contact Information
Primary Customer Service Number
The main Ethiopian Airlines Nairobi number is:
📞 +254 20 327 5000
This line connects you directly with the Nairobi office, where trained agents assist with flight information, check-ins, and general inquiries.
Alternative Contact Numbers
In case the primary line is busy, you can also reach Ethiopian Airlines via:
📞 +254 731 700 700 (mobile line)
📞 +254 722 123 456 (for WhatsApp inquiries, if available)
These numbers ensure customers receive quick assistance, especially during high-traffic travel seasons.
Toll-Free and International Numbers
Travelers calling from outside Kenya can reach the airline through:
🌍 +251 11 517 8400 (Ethiopian Airlines Global Headquarters)
Ethiopian Airlines Nairobi Email Address and Digital Support
Prefer writing instead of calling?
You can email Ethiopian Airlines Nairobi at: ✉️ nbocto@ethiopianairlines.com or use their online contact form at Ethiopian Airlines Contact Page.
The response time is usually within 24 hours. For urgent issues like flight delays or missed connections, calling is still the best option.
Office Location and Working Hours
📍 Ethiopian Airlines Nairobi Office Address:
Ethiopian Airlines
Jomo Kenyatta International Airport (JKIA), Terminal 1A
Nairobi, Kenya
🕒 Working Hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday and public holidays: Closed
For passengers needing after-hours support, the airport office is open 24/7.
Services Offered Through Ethiopian Airlines Nairobi Office
The Ethiopian Airlines Nairobi number connects travelers to a wide range of services:
Flight Booking and Ticketing
Book domestic and international flights directly through Ethiopian Airlines’ Nairobi staff or partner agencies like Elisa Travel Agency (ETA) for faster service and better deals.
Baggage Services
Report lost or delayed baggage and get updates on recovery. The Nairobi office also assists with extra baggage prepayments.
Refunds and Rescheduling
Need to change your flight? Call the Ethiopian Airlines Nairobi number to reschedule or request refunds.
Loyalty Program Assistance
Get ShebaMiles registration, points balance checks, and upgrade support directly through the Nairobi office.
Why You Should Use the Ethiopian Airlines Nairobi Number
Here are the top reasons why calling the Ethiopian Airlines Nairobi number is beneficial:
Immediate human assistance.
Local knowledge of Kenya-specific routes and requirements.
Fast support for ticketing and schedule changes.
Access to special promotions available only through the Nairobi branch.
Step-by-Step Guide to Contacting Ethiopian Airlines
Dial +254 20 327 5000.
Select your preferred language option.
Choose the service category (booking, baggage, refunds, etc.).
Provide your ticket number or booking reference.
Speak with a representative for quick resolution.
Common Issues Solved via the Ethiopian Airlines Nairobi Number
Flight delay updates
Lost luggage reports
Check-in or boarding problems
Refunds and cancellations
Ticket revalidation and name corrections
Group booking coordination
Tips for Quick Assistance When Calling
Call during morning hours (8:00–10:00 AM) to avoid long wait times.
Keep your booking reference and passport details ready.
Be polite and concise — it helps agents assist faster.
If lines are busy, email your request as backup.
Ethiopian Airlines Customer Support via Social Media
Ethiopian Airlines also provides support via social media:
Twitter: @flyethiopian
Facebook: Ethiopian Airlines
Instagram: @fly.ethiopian
These channels can be used for flight updates and customer feedback.
Booking Flights Through Elisa Travel Agency (ETA), Kenya
While Ethiopian Airlines’ customer service is excellent, many Kenyan travelers prefer booking through Elisa Travel Agency (ETA).
Elisa Travel Agency (ETA) offers:
Exclusive Ethiopian Airlines flight discounts.
Personalized travel planning.
24/7 support in case of flight issues.
Fast ticket delivery via email or WhatsApp.
👉 Visit Elisa Travel Agency Kenya to book your next Ethiopian Airlines flight easily and securely.
FAQs About Ethiopian Airlines Nairobi Number
1. What is the Ethiopian Airlines Nairobi number?
The main number is +254 20 327 5000 for reservations and support.
2. Where is Ethiopian Airlines’ Nairobi office located?
At Jomo Kenyatta International Airport, Terminal 1A.
3. Can I call to change my flight?
Yes, the Nairobi office can assist with flight changes and cancellations.
4. What time can I reach customer support?
The office operates Monday–Saturday, and the airport desk runs 24/7.
5. Can I book tickets via phone?
Yes, ticketing agents can process bookings and send e-tickets via email or WhatsApp.
6. How can Elisa Travel Agency help me?
ETA provides faster, more personalized booking assistance for Ethiopian Airlines flights.
Conclusion
The Ethiopian Airlines Nairobi number is your go-to contact for any flight-related assistance in Kenya. Whether it’s ticketing, rescheduling, or loyalty program inquiries, the Nairobi team ensures efficient service.
However, for extra convenience and better prices, always consider booking through Elisa Travel Agency (ETA) — Kenya’s trusted partner for Ethiopian Airlines flight bookings.
Visit Elisa Travel Agency today and make your next journey seamless and affordable.
